Every hotel has a moment where a VIP guest complains about the lobby floor. It might be a scuff that caught the light during breakfast service. It might be a stain that appeared overnight. What follows is always the same: an emergency call, expedited work during a busy period, and a bill that nobody budgeted for.
An Annual Maintenance Contract (AMC) exists to prevent that moment.
The Real Cost of Reactive Maintenance
When stone floors are maintained reactively — fixed only when something goes visibly wrong — the costs compound in ways that aren't immediately obvious.
Full restoration is expensive. A marble floor that hasn't been maintained for two years typically requires a full diamond-grind restoration, not a maintenance polish. The difference in cost is significant: a maintenance polish on a 2,000 sq ft lobby might cost ₹40,000–60,000. A full restoration of the same floor that's been neglected can run ₹1,50,000–2,50,000 or more.
Emergency work costs more. When you call a contractor for urgent work before a major event, you pay a premium. Planned work, scheduled months in advance, is priced at normal rates.
Damage progresses. An etched surface that isn't treated develops micro-cracks. Cracks that aren't filled become structural. A ₹15,000 crack repair that's delayed six months can become a ₹60,000 tile replacement.
Guest perception compounds. One negative review mentioning "dirty floors" affects occupancy. The cost of that is immeasurable and disproportionate.
What an AMC Actually Covers
A well-structured AMC for hotel stone care typically includes:
Scheduled quarterly visits — preventive maintenance polishing, sealing top-ups, and a full condition assessment. These visits catch problems before they become expensive.
Priority emergency response — usually within 24 hours. If a spill causes a stain before a major event, you're not waiting at the back of a contractor's schedule.
Fixed annual pricing — no surprises. The cost is known at the start of the financial year, making it easy to budget. There are no call-out charges, no emergency rates.
Detailed service records — every visit is documented with photographs and condition notes. This creates a maintenance history that's useful for insurance purposes and for handover to new facilities managers.
The Numbers
For a 3,000 sq ft lobby under an AMC:
| Approach | Year 1 | Year 2 | Year 3 | Total | |---|---|---|---|---| | Reactive | ₹80,000 | ₹1,20,000 (restoration) | ₹40,000 | ₹2,40,000 | | AMC | ₹90,000 | ₹90,000 | ₹90,000 | ₹2,70,000 |
At first glance, the AMC costs more over three years. But the reactive scenario assumes nothing goes badly wrong in Year 2 — no crack escalation, no emergency callout, no pre-event stain treatment. In our experience, something always does.
Under an AMC, the floor also enters Year 4 in significantly better condition — meaning the next major restoration is further away, not closer.
Who Benefits Most from an AMC
AMCs make the most sense for:
- 5-star and 4-star hotels where floor condition directly affects guest reviews
- Hotels with marble, granite, or limestone lobbies that are high-traffic and high-visibility
- Properties with multiple stone areas — lobby, corridors, spa, restaurant — where coordinated maintenance is more efficient
- Any property where a facilities manager wants predictable annual costs
Starting the Conversation
An AMC proposal starts with a site visit, a full condition assessment, and a fixed annual price for your specific property. There are no hidden charges, no call-out fees within the contract scope, and you can cancel if we don't deliver.
Request an AMC proposal and we'll assess your property at no charge.